Startups

You can’t just move from account management into customer success and apply the same approach. So what’s the different between them?

Only one thing can be top. Unless there is a single, ordered list of numbered priorities, nothing is the priority.

There are very few SaaS businesses founded and being scaled in the UK or Europe.

It’s done when it’s done simply doesn’t work with any real product, but the balance of good enough is difficult to get right.

The capital required to scale SaaS means in 2018, raising VC is the only option.

The best way to get quality feedback from your board is to leave the room so they can discuss things without you there! Fear of conflict is a bad thing.

Originally published on The Next Web. We’re used to hearing that AI and machine learning is hopelessly complex, impossible to implement quickly, and that if you want to get on board the machine learning bandwagon you’ll need to invest heavily in PhDs, specialists and expensive experts.

Everyone should have an expectation of being able to communicate with someone else in a verifiably secure manner.

There’s no longer any good reason to run your own software.

Originally written for InfoWorld. For years, one of Google’s biggest differentiators has been its global infrastructure.